Cancellations

• • No refund can be given to the following:
    • Divers who cannot equalise
    • Divers who decide not to dive due to personal reasons
    • Guests who do not arrive on time at the specified meeting point
    • Cancellations made with at least 24 hours notice are eligible for a refund.
    • Cancellations within 24 hours, including no-shows, will be charged the full rate.
    • Bad weather in the morning is not a valid reason for cancellation unless it compromises safety.
    • Refunds will only be issued for last-minute cancellations made by One Ocean Zanzibar staff.
    • Returning early from a trip will incur a fee to cover transfer costs. Fee varies depending on the location.

Rescheduling of dives during courses

• Courses taken longer than our schedule will be charged the extra days.
• If the course days have to be rescheduled because the minimum requirement of theory training hasn’t been reached, the days will be charged extra.
• Rescheduling cannot be guaranteed and is depending on the availability of an instructor and space on the boat.
• Courses that cannot be completed will be charged for the training that has been done and a referral form will be issued.